Analyst, Quality Control job vacancy in Kemper – Jobs in Missouri

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Job Details
Company Name : Kemper
Company Location : Missouri
Job Position : Analyst, Quality Control
Job Category : Jobs in Missouri

Job Description :




Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

This position assists the Field Audit Supervisor with evaluating the operating effectiveness of the internal controls in the district offices of Kemper Life. The Senior Quality Control Analyst position is responsible for analytics, continuous monitoring, executing quality controls, data mining to identify trends, and reporting on assigned reviews.


  • Coordinate the execution and delivery of key quality controls in field practices and reporting, testing, and their interdependencies
  • Analyze data identifying trends and outliers to create a proactive approach leading to fewer investigations
  • 1st Level communication of exceptions and findings for district reviews and monitoring
  • Serve as the 1st Level escalation point to resolve conflicts, project issues, and deviations
  • Provide status update to the Audit Supervisor including proposed budget and timeline
  • Facilitate in the development of artifacts (e.g. Testing Templates, Communication and Escalation Protocols) to be used
  • Provide continuous stakeholder engagement to build and maintain relationships
  • Ensure coordination of QA processes and results with Regional Vice Presidents and District Managers
  • Other duties as assigned


  • Bachelor’s degree or equivalent experience preferred
  • 3+ years of office experience


  • Understanding of operational, financial, and regulatory risks and risk mitigation
  • Excellent interpersonal and negotiation skills, written and oral presentation skills, strong analytic skills and ability to work in a changing environment
  • Demonstrated initiative to change and improve the efficiency and effectiveness of business processes
  • Excellent project management skills with the ability to organize and manage multiple priorities


  • Motivated and natural self-starter, independent thinker, great planner, and team player
  • Structured in thinking process and strong problem-solving skills, the ability to break down complex problems and find solutions
  • Ability to cope with uncertainty, learn fast, motivated by new and complex challenges
  • Manage information in a visually appealing and easy to understand method
  • Drive results across a team of dynamic communicators and professionals
  • Ability to quickly absorb complex issues, ensure alignment across cross-functional teams
  • Possesses a continuous improvement mindset

  • Decision Quality – making good and timely decisions that keep the organization moving forward
  • Drives Results – consistently achieves results under difficult circumstances
  • Action Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Collaborates – building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively – develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Values Differences – recognizes the value that different perspectives and cultures bring to the organization
  • Nimble Learning – actively learning through experimentation when tackling new problems, using both successes and failures as learning fodders

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

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