Call Center Site Director job vacancy in OneTouch Direct – Jobs in Tennessee

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Job Details
Company Name : OneTouch Direct
Company Location : 443 Donelson Pike, Nashville, TN 37214
Job Position : Call Center Site Director
Job Category : Jobs in Tennessee

Job Description :

The Company:

Founded in 1998, our company has since grown into one of the most preeminent providers of contact center solutions in the nation. Work with Fortune 500 companies providing useful products an outstanding customer experience.

We are looking for a passionate and seasoned SITE DIRECTOR to oversee our entire operations in our new Nashville office.

WHAT YOU’LL DO:

  • Help launch our new Nashville office, including participating in the hiring of the leadership team and agent staff, directing the build-out of call center and training spaces, assisting the infrastructure setup, and lots more!
  • Grow the agent and support team to 300+ people over the next 12-months.
  • Have accountability over all call center operations, support staff, and call center agents.
  • Evaluate performance and continuous improvement initiatives to drive effectiveness and efficiency.
  • Live and lead into company core values.
  • Provide leadership for the management teams to achieve desired service levels, expense control, employee development and key KPIs.
  • Develop and deploy standards appropriate to the business needs across all performance aspects, continually benchmarking performance against competition.
  • Perform financial analysis on an ongoing basis to include budget preparation, volume forecasts, site incentives, and financial forecasts.
  • Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood.
  • Effectively and knowledgeably represent the site in all meetings and presentations as required.
  • Work cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.

Requirements:

  • Willingness to be available days, nights, and weekends as necessary.
  • Be present Mon-Fri 12pm – 9pm through the end of the year, or until our agent pool reaches a level that allows us to expand to earlier shifts and/or Saturday’s.
  • Demonstrated motivational skills and best practices in team building and rallying with a sales staff.
  • Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness.
  • Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team.
  • Ability to think analytically to identify trends and take appropriate actions.
  • “Yes AND” mindset
  • Detail orientation, organizational, prioritization, and time management skills; experience preferred.
  • Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes.
  • Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives.
  • Familiarity with relevant call center technology and applications.

Minimum Education Requirements:

  • Bachelors degree preferred

Benefits:

  • Full time– Full time salary position
  • Great pay– Pay is commensurate with experience.
  • Training– Paid training & development
  • Benefits– Health Care Plan (Medical, Dental & Vision)
  • Growth– Opportunity for professional and personal growth
  • Culture– Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Location: 443 Donelson Pike, Nashville, TN 37214

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • On call
  • Overtime
  • Weekend availability

Experience:

  • operations management: 2 years (Required)

Work Location: One location

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