Deskside Support Technician job vacancy in Essintial Enterprise Solutions – Jobs in Delaware

Looking for a New Job? gfil.co.in is one stop place for searching new job openings. We got a new job details in Essintial Enterprise Solutions & they are Hiring Candidates for Deskside Support Technician

Job Details
Company Name : Essintial Enterprise Solutions
Company Location : Wilmington, DE 19801
Job Position : Deskside Support Technician
Job Category : Jobs in Delaware

Job Description :

Level 2

Experience: 3-5 Years +

MONDAY AND FRIDAY

Skill Set

  • Microsoft Certified System Administrator in XP/WIN 7/Win 10 or equivalent experience
  • Experience supporting common multi-function printers
  • Good working knowledge of Active Directory
  • 1+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
  • Excellent customer service and communication skills including providing VIP support
  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365
  • Support video conferencing units.
  • Support of mobile devices
  • Hands and feet support for Server, Storage, Backup & Network equipment
  • Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

Job Duties & Responsibilities

  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer fonts
  • Consulting and instructing users on hardware and software questions/issues
  • Collaborate with other IT Services Data Center and Network Infrastructure teams
  • Install, maintain and upgrade equipment and its associated infrastructure
  • Run diagnostic tests to isolate system problems as well as proactive activities
  • MS Office (Windows and Mac) software. Details will be agreed during Transition
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC. Details will be agreed during Transition
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within SLA
  • Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Details will be agreed during Transition
  • Hands and feet support for Server, Storage, Backup Network equipment and IPT end points
  • Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

Additional Requirements

  • Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
  • Commercial experience in an IT support technician role that includes 5+ years of technical support experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operations, to include Windows and Mac clients
  • 3+ year Hands on experience and in-depth knowledge of Macintosh technologies, 5+ years of Windows
  • 3+ years’ Experience with mobile applications/products including: iPhone, iPad, and Android platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively with others in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshooting steps and instructions
  • Business professional attire
  • Experience supporting applications in an enterprise environment
  • Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment.
  • Knowledge of MAC OS in an enterprise environment
  • BA or equivalent job related experience
  • Imaging
  • ITIL v3 foundation qualification.
  • Microsoft certified System Administrator in XP/WIN 7
  • Support of End point for video conferencing units.

Job Types: Temporary, Part-time

Pay: $35.00 per hour

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Wilmington, DE 19801: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Mac OS: 3 years (Required)
  • Windows: 5 years (Required)

Work Location: One location

Disclaimer : We are just publishing information regarding new job openings and not legally responsible for any Post. Candidates are requested not to pay any money to anyone posing as gfil.co.in

Similar Posts