Desktop Support Technician job vacancy in Validation Associates – Jobs in North Carolina

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Job Details
Company Name : Validation Associates
Company Location : 5000 Davis Dr, Morrisville, NC 27560
Job Position : Desktop Support Technician
Job Category : Jobs in North Carolina

Job Description :

Job Title : Lab Computing Analyst

Location : 5000 Davis Dr, Morrisville, NC 27560

Duration : 1 Year

Schedule : Monday-Friday, 8-5 PM


Provides scientific and laboratory services, including multivendor instrument, information technology and validation/compliance services. Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation. Implements customer specified benchtop computing design and processes.


· Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

· Work in a GxP environment performing user administration, validation, and reviews in QC and manufacturing areas

· Implements customer specified benchtop computing design and processes

· Administers and assures connectivity of customer’s Windows based platform

· Conduct and maintain inventories of client systems

· Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers

· Manage On-boarding, retirement, and relocation of equipment

· Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

· Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

· Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

· Acts as the technical support contact for instrument vendor

· Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams

· Provides technical support for new system validations and change management efforts

· Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client

· Submit weekly Engineer reports to the team lead by COB on the last business day of the week

· Acts as client Liaison for software/hardware related inquiries

· Participate in client team meetings

· Provides support across all PerkinElmer Enterprise practices as required

Critical Skills:

· Excellent customer service skills complimented by an ability to listen to and interpret client requests.

· Ability to troubleshoot complex technology issues.

· Strong verbal and written communication skills.

· Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

· Associate degree in Computer Science or technology industry experience


· 4+ years of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing, and backup systems

Preferred Qualifications:

· Experience with scientific instrumentation

· Experience in Life Science environment

Other Requirements:

· Must be able to remain in a stationary position more than 25% of the time

· The person in this position needs to occasionally move inside and outside labs

· Frequently operate on instruments, objects, tools, or controls, which will require regularly bending, squatting, stretching, and reaching to perform in a service function.

· Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds

· Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus to perform the essential service functions of this position.

· Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Job Type: Contract

Salary: $28.50 per hour


  • 8 hour shift

Ability to commute/relocate:

  • Morrisville, NC: Reliably commute or planning to relocate before starting work (Required)


  • Windows 10: 2 years (Required)
  • Lab environment: 2 years (Required)
  • scientific instrumentation: 2 years (Required)

Work Location: One location

Speak with the employer
+91 (703) 721-5883

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