Field Service Engineer job vacancy in Rorze Automation, Inc. – Jobs in Arizona

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Job Details
Company Name : Rorze Automation, Inc.
Company Location : Phoenix, AZ
Job Position : Field Service Engineer
Job Category : Jobs in Arizona

Job Description :

Position Title: Field Service Engineer

Job Location: Fremont, CA

Job Duties and Responsibilities:

  • Receive customer problem calls. Work to resolve the problem over the phone or if necessary, resolve by visiting the customer’s site
  • Identify the root cause of problems with complex mechanical, electrical, and software systems
  • Perform repairs on equipment, such as installing software programs, teaching, diagnosing problems and repair of programmable controllers, end of arm tools, part aligners and wafer mapping stations
  • Identify required parts and assist the Material Control group in the timely procurement of parts
  • Estimate cost of repairs and send to Sales for customer quoting
  • Organize training classes for internal technicians and customers
  • Investigate, repair, final test and close RMA’s within company guidelines
  • Create Service Reports, fill out test checklists and collect relevant test data to support RMA and field service issue closure
  • Follow company safety procedures and best practices at all customer sites and company repair areas
  • Travel domestically and internationally to customer sites for service of complex systems.
  • Assist production department in manufacturing of systems as needed

Job Skills

  • Strong knowledge of mechanical, electrical, and software systems for diagnosis and repair
  • Ability to read highly complex and advanced electrical schematics and mechanical drawings
  • Proficient in using both hand tools and power tools
  • Proficiency in using manufacturing tools, electrical test equipment such as DVM, Oscilloscope, Vibration meters, airflow meters, etc.
  • Excellent communication skills in verbal and written English
  • Japanese and/or Chinese language skills are a plus
  • Proficiency in using Microsoft Word, Excel, and Power Point
  • Strong interpersonal skills, and ability to facilitate appropriate resolution of issues with customers and internally
  • Ability to work in stressful situations and under time-constraints in diagnosing and resolving technical issues in highly complex technology
  • Ability to prioritize work and manage multiple projects with competing deadlines
  • Extensive knowledge of technical aspects of products and of customer needs
  • Ability to interface effectively with team members to facilitate appropriate resolutions to meet operating needs
  • Good critical thinking skills
  • Strong presentation and public speaking skills for making presentations and training customers
  • Flexibility to work long hours and/or weekends from time to time based on operational needs
  • Good communication skills

Educational and Professional Qualifications:

  • Associate’s Degree in electronics or equivalent preferred
  • Minimum 2 years or more of relevant experience in the semiconductor capital equipment industry·
  • Knowledge of electro-mechanical systems and semiconductor manufacturing equipment’

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Relocation assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: On the road

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