Field Technician job vacancy in Cook County Sheriff’s Office – Jobs in Illinois

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Job Details
Company Name : Cook County Sheriff’s Office
Company Location : Chicago, IL
Job Position : Field Technician
Job Category : Jobs in Illinois

Job Description :

Field Technician

Requisition ID
:
00129254

Organization
: Sheriff’s Department

Job Posting
: Nov 1, 2022, 3:41:11 PM
Closing Date
: Nov 30, 2022, 11:59:00 PM
Full-time A.M. P.M.
Posting Salary
: $68,000 – $78000 annual

COOK COUNTY SHERIFF’S OFFICE

Job Code: 6057

Job Title: Field Technician

Salary Grad: 19

Department: Bureau of Information and Technology

Characteristics of the Position

General Overview

Under the direction of the Chief Technology Officer/Designee, this position is responsible for handling escalated tickets and concerns for all personnel (in-house and outsourced) that provide 24/7/365 technology support services for all Cook County Sheriff’s Office (CCSO) employees. Technology support services including but are not limited to Help Desk call-taking, End User deployment, integration, and support of various CCSO technologies using standardized methodologies to provide excellent customer service.

Key Duties and Responsibilities

Install, modify, and repair computer hardware and software.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to requests either in person, via email, or over the phone.

Maintain daily performance of computer systems.

Ask questions to determine nature of problem.

Walk customer through problem-solving process.

Clean up computers.

Run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users.

Coordinate the set-up of data services, as well as phone, computer, and printer installation.

Follow up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Identify client requirements by establishing personal rapport with potential and actual clients and other persons able to understand service requirements.

Prepare reference for users by writing operating instructions.

Maintain historical records by documenting system changes and revisions.

Maintain client confidence and protects operations by keeping information confidential.

Contribute to team effort by accomplishing related results as needed.

Provide second level support, not limited to answering a high volume of calls and emails from customers.

Knowledge, Skills and Abilities

Ability to work in a stressful environment.

Exhibit excellent problem solving, and analytical skills with the ability to implement a solution.

Must have a strong dedication and display enthusiasm in providing excellent customer service.

Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management.

Excellent listening, oral and written communication skills, express a customer service focused demeanor and temperament.

Capacity to learn multiple new software products both functionality and how to troubleshoot.

Ability to work well with people with varying degrees of technical experience / knowledge.

Ability to organize information by studying, analyzing, interpreting, and classifying data.

Minimum Qualifications

Possession of a High School Diploma or General Education Development (GED) test certificate.

Possession of an Associates or higher degree, from an accredited college or university AND/OR equivalent work experience in End User Computing.

Possession of a valid Driver’s License, proof of vehicle insurance and the ability to operate a motor vehicle.

Required to be capable to work any shift assigned, including days, afternoons, or midnights; must be capable of working holidays and weekends; must be able to work unplanned assignments when needed, as required, including mandatory overtime as required.

Must be able to independently lift and move printers, towers, other hardware, up to 50 pounds and a distance up to 30 yards. Technicians must be able to swap components as needed.

Must be able to travel to and from all locations throughout Cook County where Sherriff’s Office technology is placed.

Required to travel to work assignments by providing own means of transportation.

Required to work independently driving a vehicle for the complete tour of duty

The candidate must be flexible to work different shifts, hours and/or locations as needed to support 24/7/365 operations.

Preferred Qualifications

Possession of a bachelor’s or higher degree, from an accredited college or university, in Computer Science or related field

Possess A+ certification.

Possess certification as a Microsoft Technology Associate (MTA).

Possess certification as a Microsoft Certified Solution Associate (MCSA).

Possess certification as a Microsoft Certified Systems Engineer (MCSE).

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

The Cook County Sheriff’s Office prohibits all unlawful discrimination in its hiring and promotional

process.

All Cook County Sheriff’s Office employees must apply on the internal employment page to be considered; the application may be accessed via the SheriffNet site.

Note: All Internal Applicants are subject to Cook County Promotional salary rules if selected.

Benefits:

  • Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents
  • Holidays – Twelve (12) Holidays are granted in each Fiscal Year
  • Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days
  • Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue ten (10) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment
  • Personal Days – Employees earn and accrue one (1) personal day per quarter, up to a total of four (4) Personal Days per Fiscal Year
  • Life Insurance – Basic term life insurance, equal to one (1) times the employees’ annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage
  • Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten (10) years of service and upon reaching a certain age based on when the employee started employment
  • Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option

EEO Statement

At the Cook County Sheriff’s Office, we value and embrace you. It’s our belief that diversity and inclusion is an essential component to our success as an international business. Accordingly, we are committed to provide a work environment free of discrimination and harassment. The Cook County Sheriff’s Office policy applies throughout the employment relationship—including recruitment, hiring, training, advancement, separation, and day-to-day practices. The Cook County Sheriff’s Office employment decisions will not be based on race, color and ancestry, religion, national origin, age, gender identity, sexual orientation, family or parental status, disability, medical history, genetic information, or any basis prohibited by applicable law. Employment decisions will be based on an applicant’s merit and qualifications, the position requirements, and our business needs.

INCLUSION

We welcome you—the whole you. Your background, your culture, your ethnicity, your unique experiences, your way of looking at the world. We truly believe that your individuality helps us create a diverse, inclusive, and inspired workplace in which every ethnicity, nationality, religion, elder status, family structure and gender identity is embraced and valued. We also welcome your passion for making the lives of children, your co-workers, and our organization better. Because as different as we are, that’s the common theme that will always keep us moving forward together. *Must be legally authorized to work in the United States without sponsorship. *This position requires successful completion of post-offer tests, which may include a background check, drug screen and/or medical examination. Falsification of any information in the application process will result in disqualification, dismissal after hire, and/or placement on the Cook County Sheriff’s Office Ineligible for Rehire List for a period of two (2) or five (5) years. For current Cook County Sheriff’s employees, such falsification may result in discipline, up to and including termination, and placement on the County’s Ineligible for Rehire List for a period of two (2) or five (5) years. See Cook County Code of Ordinances, Article II, Sections 44-54 Unlawful Practices Relating to Employees and Employment – Penalty, 44-56 Political Discrimination; Cook County Employment Plan, Section V.N. Pre- Interview License and Certification Verification; Supplemental Policy No. 2014-2.13 Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (8) (18).

THE COOK COUNTY SHERIFF’S OFFICE IS AN EQUAL OPPORTUNITY EMPLOYER NOTE:

As an internal candidate, should you be offered the position, salary allocations shall abide by the Cook County Personnel Rules. “The Cook County Sheriff’s Office hiring process is governed by the Sheriffs Employment Action Manual (SEAM) which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment, promotion, or any other employment action and shall not influence the Cook County Sheriff’s Office hiring decision. Cook County Sheriff’s officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County Compliance Officer. If the Cook County Compliance Officer sustains allegations of Political Reasons or Factors being considered, the Cook County Sheriff’s Office will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees, if applicable.”

Mandatory COVID-19 Vaccination Policy

In accordance with the Cook County Sheriff’s Office’s duty to provide and maintain a workplace reasonably free from known or recognized hazards, it adopts this mandatory COVID-19 Vaccination Policy to better safeguard the health of Sheriff’s Office members and their families, visitors who spend time in Sheriff’s Office facilities, and the community at large from the risks associated with COVID-19 (SARS-CoV-2). This policy complies with applicable state and federal laws and is based on relevant public health guidance. All Sheriff��s Office members, both existing and new, shall be required to be immunized against COVID- 19.

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