Help Desk Analyst I job vacancy in QualityMetric Incorporated LLC – Jobs in Rhode Island

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Job Details
Company Name : QualityMetric Incorporated LLC
Company Location : Johnston, RI
Job Position : Help Desk Analyst I
Job Category : Jobs in Rhode Island

Job Description :

Responsibilities and duties

Independently investigate and implementsolutions to technical issues.

Provide solutions and follow up on technicalhelp tickets.

Identify recurring technical issues and proposesolutions to address the root of the problems.

Provide IT assistance for operating systems,productivity software, and a variety of other software applications usedinternally.

Contribute solutions to the Service Desk solutions library.


User administration and bug fixing in aclient-server environment

Strong problem solving and analytical skills

Good understanding of IT support ticketingsystems

Understanding of basic networking concepts

Comprehensive knowledge of Microsoft Office 365

Working knowledge ofMicrosoft Azure

Proven experience in installing and configuringoperating systems, networked and local printers, and business applications

Experience with a Service Desk application, such as ServiceNow or SolarWinds Service Desk.


An Associate’s degree incomputer science or related field, or equivalent work experience.

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