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Company Name : Club Car Wash
Company Location : Columbia, MO 65202
Job Position : IT Support Technician
Job Category : Jobs in Missouri
Job Description :
Club Car Wash is one of the fastest-growing tunnel car wash companies in the United States. We currently operate 100+ stores throughout Missouri, Kansas, Illinois, Iowa, Wisconsin, Texas, and Arkansas with plans of expanding to several other markets. With this type of growth, there are boundless opportunities for a career-minded talent who strives to provide exceptional service and excellent car wash quality for all of our customers.
Are you ready to #JoinTheClub ?
Club Carwash is seeking an IT Support Technician who is ready to expand their career with a fast-growing company. An excellent IT Support Technician must be able to communicate effectively to understand technical issues and problems. They must also be customer-oriented and patient when dealing with team members or customers. We are seeking motivated and experienced candidates who are located near our Columbia, MO office. This role is not remote based.
As an IT Support Technician, You Will:
- Serve as the first point of contact for end users seeking technical assistance for all IT-related issues.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Follow-up and update customer status and information.
- Identify and suggest possible improvements to existing procedures.
- Provide technical support to all departments for computer, network, data, telecommunications, and print functions.
- Run software updates and backups as needed.
- Learn assigned applications.
- Create and maintain documentation for specialized hardware and software.
- Other duties as assigned
- Works on special projects as directed by supervisor.
What We Are Looking For In You:
- Bachelor’s or Associate’s degree in information technology or related field.
- 2 years of experience as a help desk technician or similar support role preferred
- Ability to meet tight deadlines
- Good judgment and critical thinking skills
- Ability to quickly learn new technologies
- Attention to detail and strong written communication skills to help with technical documentation
- Excellent customer service skills
- Good written and verbal communications skills
- Technical knowledge in WindowsOS, MacOS, and iOS
- Competitive compensation
- Career advancement opportunities for great leaders
- On-site & ongoing training and leadership development
- Paid Time Off beginning from the day you start
- Comprehensive benefits package including medical, dental and vision
- Plan for your future with 401K contribution options
We are looking for friendly, enthusiastic people who enjoy serving customers
— we will teach you everything else you need to know.
Club Car Wash is an equal opportunity employer.
All positions are contingent on passing a pre-employment drug screening and background check.
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