Mortgage Technical & Process Improvement Specialist job vacancy in Firefighters First Credit Union – Jobs in Arkansas

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Job Details
Company Name : Firefighters First Credit Union
Company Location : United States
Job Position : Mortgage Technical & Process Improvement Specialist
Job Category : Jobs in Arkansas

Job Description :

For over 86 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty thousand members in more than seven hundred fire departments.

The Technical Training and Process Specialist at Firefighters First Credit Union (FFCU) is a subject matter expert responsible for identifying and deploying department specific training solutions and process improvements for on the Real Estate and Commercial departments. The Technical Training & Process Specialist is a subject matter expert responsible for identifying and deploying department specific training solutions and process improvements for their assigned business unit. This includes reviewing processes, practices, and technology in depth to identify improvements, map current and future state, and work with leaders to prioritize, monitor, and evaluate improvement initiatives.


Typical responsibilities:

  • Conducting needs assessments related to performing functions within the department core systems based on leader input to identify performance or capability gaps at the group or department level. This includes assisting with developing and maintaining an operating roadmap to continually improve the department’s processes, practices, and tools.
  • Developing project roadmaps, plans, and dashboards to track and report progress.
  • Plan a regularly scheduled, structured review of processes, practices, and technology to identify potential areas of improvement which includes updating and maintaining procedures related to how to perform department functions including those within that business unit’s core systems.
  • Performing testing on new technology, systems, or upgrades to ensure functionality and accuracy prior to implementation and develop user-adoption strategy.
  • Facilitating and delivering department, process, and job content specific training relating to department core systems.
  • Acting as a liaison between vendors and the Credit Union.
  • Working with the business unit and IT resources to create solutions and implement improved processes across various system flows.


Basic Qualifications:

  • Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field.
  • Minimum 5 years’ experience performing or leading department processes, tools/technology, practices, and products and services in one or more of the following: Real Estate Lending and Commercial/Business banking.
  • Experience designing, documenting, and implementing processes, tools/technology, and practices.
  • Experience leading cross-organizational or cross-functional project teams using standard project management tools and methodologies to manage scope, timelines, and costs.
  • Experience facilitating training for groups or teams.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [email protected] or 323-550-2214.

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