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Company Name : Cigna
Company Location : Hartford, CT 06152
Job Position : Supervisor, Non-Clinical Contact Center – eviCore – Work from Home
Job Category : Jobs in Connecticut
Job Description :
eviCore is currently hiring a Non-Clinical Contact Center Supervisor. The Supervisor is responsible for the overall performance of their assigned team and are directly responsible for creating a positive learning environment that delivers quality customer service. They create strategic development plans for all team members. The supervisor is also responsible for corrective action not limited to attendance and performance. They participate in recruiting, hiring, training, coaching, counseling, and evaluation of staff. The supervisor oversees team’s payroll administration to include timesheet approval, incentive plans, and leave administration. The Supervisor manages special projects and implementation tasks to ensure the needs our clients are met. The Supervisor acts as a backup to Contact Center Manager and makes operational decisions as needed.
Shift: Monday – Friday 9:30a – 6p MST
Lead Customer Service team consisting of experienced administrative, operative, and or technical roles in the Professional career track.
Supervise the daily activities of a group of customer service representatives who respond to/research customer/member inquiries and issues.
Provide direction and guidance regarding policies, procedures, workflows, customer service quality, and training needs.
Responsible for monitoring customer service standards. This is the first line supervisor of Customer Service Representatives.
Responsible for a large number of direct and indirect reports in a process or transactional operations environment.
Coordinate schedules and workflow for the team.
Focus on team completion of assignments and routines.
Ensure the orientation and training of employees.
BA/BS or equivalent work experience.
Minimum 3 years of Customer Service experience in a high-volume setting preferably a Contact Center.
Leadership experience with increasing responsibility.
Required Skills: Problem Solving; Coaching & Developing Others; Teamwork and Collaboration
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 45,100 – 75,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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