Tier II Help Desk Technician job vacancy in Goodwill TalentBridge – Jobs in Illinois

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Job Details
Company Name : Goodwill TalentBridge
Company Location : Des Plaines, IL 60018
Job Position : Tier II Help Desk Technician
Job Category : Jobs in Illinois

Job Description :

Goodwill TalentBridge and one of our Non-Profits in the Chicagoland area are seeking to add a Tier II Help Desk Technician to the team!

Contract -to-Hire Opportunity! HYBRID WORKPLACE! 37 Hour Work Week M-F!

Are you looking for an employer that offers outstanding benefits and opportunities for growth? Then look no further!

Our client offers Healthcare Benefits including Dental, 401K along with a generous PTO plan and 10 Paid Holidays. Tuition Reimbursement and Health Club dues reimbursement just to name a few.

If you are a self-starter passionate about supporting a dynamic and growing company, we would love to hear from you! Contact us now!

What you get to do every single day

  • Serve as Tier II for IT Helpdesk tickets. Resolve all tickets that Tier I Helpdesk Technician escalates and all tickets within scope.
  • Serve as backup to Helpdesk/Audiovisual Technician for tickets and pending tasks
  • Monitor client server events and backup jobs and report issues and possible resolutions to Information Technology Manager
  • Evaluate urgency of issues, select, and take appropriate steps toward resolution or escalation
  • Keep all assigned non-ticket tasks up to date along with resolution dates for each task
  • Responsible for imaging and building workstations and laptops
  • Assist with telecommunications support using VOIP and the Nextiva application.
  • Responsible for patching user machines and servers
  • Responsible for Active Directory user changes, maintenance, and general housekeeping
  • Assist in support for Audiovisual equipment in the conference and training rooms.
  • Backup to the Helpdesk/Audiovisual person for training classes. May require assistance during the work week and some weekends
  • Working knowledge of mobile device technologies and OS
  • Responsible for printer maintenance and troubleshooting including print server and print queues, and toner inventory
  • Provide end-user training, including developing training modules, scheduling, and conducting training sessions
  • Responsible for the development and maintenance of all end user Desktop FAQs and “How To” articles
  • Escalate network/technical issues to Information Technology Manager, and provide sufficient information to maintain continuity to assist with troubleshooting and problem resolution
  • Provide proactive communication and notification to users of pending or upcoming problems, outages, or other service issues
  • Provide technical support and assist with registration at the meetings and conferences (some travel required).

What you will need to succeed

  • An Associate’s Degree or Vocational Training in Computer Science/MIS from an accredited college, university, or vocational program or equivalent experience.
  • Minimum of 3 years of technical experience.
  • Advanced working knowledge of the Windows and Mac OS operating systems
  • Excellent analytical and problem-solving skills
  • Strong technical aptitude
  • Self-motivated and goal-oriented with a track record of achievement
  • Microsoft 365 and Cloud Experience are a must
  • Knowledge of Backup and Restore
  • Networking knowledge

Competitive Pay

Job Type: Full-time

Pay: $36.00 per hour

Work Location: One location

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