VA Customer Service Representative job vacancy in Signature Performance – Jobs in Nebraska

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Job Details
Company Name : Signature Performance
Company Location : Omaha, NE
Job Position : VA Customer Service Representative
Job Category : Jobs in Nebraska

Job Description :

Do you thrive in fast-paced environments where you are consistently challenged to learn and grow every day? Are you interested in helping veterans while becoming an invaluable subject matter expert in the healthcare field? In the role of Customer Experience Representative, you’ll be responsible for assisting veterans’ families and caretakers by answering incoming calls from providers who have treated members of the CHAMPVA program for veterans’ spouses and children. If you can put your signature on this, we can’t wait to hear from you!

  • Tell us about your experience with customer service.
  • Are you a team player and a self-motivator?
  • What is your experience with conducting business in a way that is a credit to a company?
  • We are counting on you use your problem-solving skills.
  • We’re looking for someone UNCOMMON. What is uncommon about you?

Are you highly committed? Are you team-oriented? Do you value professionalism, trust, honesty, and integrity? If so, we can’t wait to meet you.
The people you will work with are exceptional. Here is what they say about what their days look like at Signature. Here is what you can look forward to, and why you’ll LOVE YOUR MONDAYS.

  • Conduct every transaction with a customer-focused, courteous, approach
  • Work to ensure first call resolution and achieve provider satisfaction scores of 90% or higher
  • Research and validate accounts for proper claim adjudication
  • Navigate systems such as the VA Fee Basis Claims System (FBCS), VistA, and the Claims Processing and Eligibility (CP&E) System, and Claims XM
  • Document call activity into VA systems with accuracy and detail
  • Maintain a working knowledge of VA regulations as they relate to proper claims adjudication
  • Maintain access for all client systems, as assigned
  • Act as an effective team member
  • Other duties as assigned

We’re proud to put our signature on each one of our employees. When you are a member of Signature Performance, you are a part of a solutions-based organization where the values of passion, integrity, courage, and respect are the driving forces behind all our decision-making. We trust in you to do important work and bring the best version of yourself to work every day, so we want to help you achieve a work-life balance while consistently challenging yourself.
Signature believes in fully developing each one of our Associates. We deliver a performance-driven atmosphere with competitive pay, world-class training and development classes, resources, and events, an award-winning culture where everyone thrives, and so much more.

  • Fully paid life insurance, short- and long-term disability available
  • Tuition Assistance Program
  • 401(k) program with employer contributions
  • Fully paid, comprehensive health insurance
  • Competitive Paid Time Off for Sick and Vacation Time
  • No-cost annual flu shot
  • Referral bonuses

You are uncommon. We are, too. We are looking for people to help us in our mission of working hard at lowering healthcare administrative costs for federal government agencies, payers, and providers. At Signature, our mission is to improve the health of our clients’ business and making the lives of the people we work with better. As we continue to experience exponential growth, are looking for Uncommon individuals to enhance our vision. We will continue to accomplish our mission by leading with our values of Passion, Courage, Integrity, and Respect in all interactions, making us a six-time Best Places to Work organization. We need uncommon leaders with uncommon qualities to shape our uncommon culture and achieve our uncommon mission.

  • High School Diploma or GED required
  • Preferred 1-2 years’ experience in customer service
  • General office skills and knowledge of standard office equipment
  • Working knowledge of software such as Excel and Word
  • Data entry and 10 key experience necessary
  • Excellent verbal and written communication skills
  • Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value

Job Type: Full-time

Pay: $19.82 per hour

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