Voice NOC Technician job vacancy in Technosphere, Inc. – Jobs in Colorado

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Job Details
Company Name : Technosphere, Inc.
Company Location : 1011 Dry Creek Dr, Longmont, CO 80503
Job Position : Voice NOC Technician
Job Category : Jobs in Colorado

Job Description :

Voice NOC Technician

Location: Longmont, CO (No Relocation is Provided)

Salary: $31.00 – $31.25 / hr. + 11% shift differential ($34.41/hr.)

*shift flexibility is desired since this is a 24/7 call center.

Job Summary:

This role provides level 2 NOC support to our 9-1-1 Voice Network.

Works on various voice networks to provide support and resolutions to customers.

Requirements:

  • 2+ years of experience in technical support, telephony, Network Operations Center or a similar work environment required
  • Experience with troubleshooting trunk groups (such as SIP, ISUP, PRI, CAS, etc.) and performing call traces
  • Understanding of SIP signaling protocols, ladders and error messages
  • General understanding of the OSI model
  • Ability to navigate Cisco CLI, BGP, and routing decisions preferred
  • SONUS troubleshooting experience preferred

Job Type: Full-time

Pay: $65,000.00 – $68,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Experience:

  • NOC: 2 years (Preferred)
  • SIP: 2 years (Preferred)
  • SS7: 2 years (Preferred)

Work Location: One location

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