WIC Clerk job vacancy in City of Bloomington, MN – Jobs in Minnesota

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Job Details
Company Name : City of Bloomington, MN
Company Location : 1800 West Old Shakopee Road, Bloomington, MN
Job Position : WIC Clerk
Job Category : Jobs in Minnesota

Job Description :

Primary Objective

The City of Bloomington is seeking an individual for the Supplemental Nutrition Program for Women, Infants and Children (WIC) for Bloomington, Edina and Richfield who is responsible for daily customer service tasks to promote healthy families and community.

Approximately 20 hours of per week, generally during the hours of 9am-5pm, Monday – Friday. Occasional evenings needed. This position is not eligible for remote work.


CITY VALUES & EXPECTATIONS
  • Models and contributes to a positive work environment, culture of communication, engagement and safety
  • Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
  • Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
  • Embrace the City’s shared values and contribute towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly.

Examples of Duties

  • Greets participants of the WIC program with courtesy, and communicates to participants their rights and responsibilities and the use of WIC benefits.
  • Receives incoming calls to WIC and answers questions.
  • Schedules client appointments in software scheduling program.
  • Maintains client confidentiality and professional boundaries.
  • Sends reminder calls and or text messages to clients.
  • Mails or personally hands out necessary items to clients.
  • May provide language interpretation for clients as needed.
  • Works in collaboration with WIC supervisor and co-workers to determine best processes to complete work.
  • Responds to inquiries about WIC and public health services and makes appropriate referrals and links to community resources.
  • Performs public health emergency response functions as trained and assigned within the department’s emergency response plan.
  • Works the hours and/or shifts assigned and begins, and ends work on time with some evening hours.
  • Performs other related duties as required or assigned.
  • Completes job development trainings as needed.
  • Communicates appropriately and effectively with people from various racial, ethnic, and socioeconomic backgrounds
  • Works cooperatively with others; develops and maintains respectful and effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED
  • Ability to communicate effectively and build rapport with people (both employees and the general public) from various racial, ethnic, and socioeconomic backgrounds.
  • Customer service focus
  • Skills to use the phone and computer regularly.
  • Ability to use logic and reasoning to effectively identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to work flexible hours Monday through Friday; occasionally working evening to meet client needs

Minimum/Desirable Qualifications

MINIMUM QUALIFICATIONS
  • Experience supporting people from diverse cultures.
  • High school diploma or equivalent.
  • Valid driver’s license, car insurance and dependable car or access to reliable transportation required to perform job duties.
  • Speaks English and Spanish or Somali fluently (languages most common in the community).
DESIRABLE QUALIFICATIONS
  • College degree or certificate in a field that is related to helping people (for example, psychology, social work, community health worker, etc.).
  • Experience working with children, adults and/or families who are at high risk for poor health outcomes (i.e., low socio-economic or mental health issues).
  • Experience providing customer service via phone support or in person
  • Experience utilizing computer scheduling software.
  • Experience working with language interpreters.
  • Experience working with interdisciplinary teams.
  • Experience working in an office setting.
  • Ability to speak a language, other than English and Spanish/Somali, that is prevalent in the community. (Vietnamese, Chinese Mandarin, Cambodian, etc.)
  • Interest in learning new technology and or virtual platforms.

Supplemental Information

SUPERVISION OF OTHERS
This position does not supervise others.

CONDITIONS OF EMPLOYMENT: Must maintain ability to travel to trainings or off-site clinics as assigned.


Anticipated Hiring Range: $27.15 – $28.83 Hourly
2022 Full Salary Range: $27.15 – $30.56 Hourly

Part-Time; Non-Exempt; Non-Union; Benefits Ineligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.

In the first 5 years of part-time employment, employees earn 1 hour of PTO for every 14 hours worked. Employees with 6 to 10 years of service earn 1 hour of PTO for every 12 hours worked, and those with 11 or more years of part-time service earn 1 hour of PTO for every 10 hours worked.

Ongoing part-time employees who are expected to be employed for more than 6 months will make contributions to the pension program (PERA) through payroll deductions unless they qualify for one of the exemptions.

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